Comfort Inn Grange Burn

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Reviews of Comfort Inn Grange Burn

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  Gillian Schroeter Added July 06, 2017

  ★ ☆ ☆ ☆ ☆
  I give this place 1 Star only as it was not great! Firstly the person who served me upon arrival was rude in her manner. The room was really dated. Late 70's early 80's. Electric blankets did not work. The heating incredibly noisy. The bathrooms are dated. The front door was difficult to open and shut and there were big gaps under the doors. It was not clean. We had breakfast included - yet we had to ask fro bread and when they brought it out it was frozen white bread. The milk had run out. My girls poured some cereal and said it tasted stale. There was not sufficient cuttlery so I used a table spoon to make my coffee. The coffee was cold. The garden in the photos is grossly over-rated. After another guest wanted a cooked breakfast and had to wait almost half an hour before going to find someone he was told he was 5 minutes late for breakfast and she'd have to check to see if the chef would do it for her. I asked for late check out as I was traveling with children and it made it more convenient as we had a long day at the Eisteddfods and despite all rooms appearing to be empty she still charged me an extra $20.00 and said it would be too much work for the cleaners. I have never stayed at such an unprofessional hotel in all my life! I do however give them 1 star as their add on google makes the rooms look so so so much better than they are. Further, one of my children left her book behind and they were kind enough to give me a call to notify me that we had left the book behind.

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